Fairgo Casino Privacy Policy
At Fairgo Casino, we are fully committed to safeguarding your personal information and ensuring your privacy is protected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at Fairgo Casino.com or use any of our services. By accessing our platform — whether through desktop or our fairgo casino mobile experience — you agree to the practices described in this document. We encourage you to read it carefully before you sign up to Fairgo Casino or proceed with a fairgo casino login.
1. Who We Are
We are Fairgo Casino, operated by Deckmedia N.V., a company incorporated under the laws of Curaçao. Our services are primarily offered to players in Australia and New Zealand. When you use our fairgo online casino platform, Deckmedia N.V. acts as the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you may contact us directly at support@fairgo.com.
2. Information We Collect
When you interact with Fairgo Casino — including when you register an account, make a deposit, claim a fairgo casino bonus, or contact our support team — we may collect the following categories of information:
2.1 Personal Identification Data
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and country of residence
- Government-issued identification documents (for identity verification)
2.2 Financial Information
- Payment method details (Visa, Mastercard, Bitcoin, eZeeWallet, Neosurf, and others)
- Transaction records including deposits and withdrawals
- Wallet addresses when using cryptocurrency payments
2.3 Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, time spent, and features used within our platform
- Login timestamps, including data from fairgo casino mobile login sessions
- Cookies and similar tracking technologies
2.4 Communications
- Messages sent through our live chat, email, or callback support channels
- Feedback, complaints, and support ticket records
3. How We Use Your Information
We at Fairgo Casino use the information we collect for a range of lawful purposes, including:
- Creating and managing your player account and enabling secure fairgo login access
- Processing your deposits and withdrawals in AUD and cryptocurrency
- Verifying your identity to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Communicating with you about your account, including fairgo casino bonus code offers and promotional campaigns
- Providing personalised game recommendations from our 280+ pokies and table games library
- Administering our VIP loyalty programme, comp points system, and fairgo free spins rewards
- Improving our platform performance and user experience on both desktop and mobile
- Detecting and preventing fraud, cheating, or other prohibited activities
- Meeting our legal and regulatory obligations under our Curaçao gaming licence
4. Cookies and Tracking Technologies
Our Fairgo Casino website uses cookies and similar technologies to enhance your browsing experience. We use session cookies to keep you securely logged in during your fairgo casino log in session, and persistent cookies to remember your preferences across visits. You may manage or disable cookies through your browser settings, though doing so may affect certain functionalities of our platform — including the fairgo casino mobile experience and access to the Fairgo Casino lobby.
5. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We work with trusted partners who assist us in operating our platform, including payment processors, game software providers such as Spin Logic (Real Time Gaming), and IT infrastructure vendors. These parties are contractually bound to protect your data.
- Regulatory Authorities: We may disclose your information to licensing bodies, law enforcement, or government agencies where required by law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
- Fraud Prevention: We may share data with fraud prevention agencies to detect and investigate suspicious activity on our platform.
6. Data Retention
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Even after you close your account with Fairgo Casino, we may retain certain records for audit, fraud prevention, and legal compliance purposes. When data is no longer required, we securely delete or anonymise it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by Fairgo Casino:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that we delete your data.
- Right to Restriction: You may request that we limit how we process your data.
- Right to Object: You may object to certain types of processing, including direct marketing.
- Right to Data Portability: Where applicable, you may request your data in a structured, machine-readable format.
To exercise any of these rights, please contact our support team at support@fairgo.com. We will respond to your request within a reasonable timeframe consistent with applicable law.
8. Security of Your Data
We at Fairgo Casino implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption across our platform — including the fairgo casino australia login portal — as well as secure data storage, access controls, and regular security audits. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential.
9. Children's Privacy
Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you through your registered email address or via a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data at Fairgo Casino.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to our team. You can contact us via live chat available 24/7, by email at support@fairgo.com, or by requesting a callback through our website. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.
Content updated: July 23, 2026